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FAQ

About Us

O2 is a leading provider or high quality electronics. Based in Sydney, Australia and shipping worldwide. Our range of products has grown from 13 inch to 15 inch in a range of different options and resolutions.

O2 started with the vision of making portable electronics affordable. We envisioned and worked hard to create a range of premium and affordable electronics.

 

Postage

Within Australia we offer three shipping methods. Australia Post Registered Postage, Australia Post Express Postage and DHL Express Postage.

  • Australia Post Registered Postage, which is provided free of charge for all Australian orders.
  • Australia Post Express Postage, which provides guaranteed next business day delivery anywhere within the Australia Post Express Network. There is an additional fee for this service which will vary depending on your postcode. This option will be displayed during checkout.
  • DHL Express Postage, which provides delivery through the DHL Express Network worldwide. There is also an additional fee for this service which will vary depending on your postcode. This option will be displayed during checkout.

If you are not home at the time of delivery, your order will be taken to your nearest post office where you can collect it at a time of your choosing.  Alternatively, we can definitely arrange for your order to be left at your premises. Please just leave us a message when placing your order and we can take care of the rest.

 

Payment

All payments made at O2 are sent via secure SSL encryptions. We take security very seriously and never see any credit card details.

We currently offer payment through Credit Card (Visa, MasterCard & Amex), PayPal, and Bank Deposit. B-Pay is also available by request.

 

Returns

Free 30 day returns on all orders. If you are not 100% satisfied with your order, simply post the item back for a full refund or exchange. We always try to be extremely fair and will work with you to achieve a solution. Bottom line, we want you happy!

For more details, please see our Returns Page. Please note that O2 Screens unfortunately does not cover return shipping costs at this time.

 

I need more help

If you can’t find an answer to your question above. Feel free to reach out to a member of the O2 team here. We are happy to help and look forward to hearing from you.

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